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To set up a Call line, in the Teams admin center, expand, choose, and then choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to add a resource represent this Call queue.

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Select the button next to the resource account you want to designate to this Call line. At the bottom of the pane, choose the button. If you require to develop a resource account: Under, choose the button to add a resource account for this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, pick the button. Agents see the resource account name when they receive an inbound call.

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Designate outgoing caller ID numbers for the agents by defining several resource accounts with a contact number. Representatives can select which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you don't have a resource account with a designated contact number: Under, select the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a detailed. Agents see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've developed this brand-new resource represent calling ID, you'll still require to: Choose a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. When you have actually picked a language, pick the button at the bottom of the page. Specify if you wish to play a welcoming to callers when they arrive in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (approximately 1000 characters) when the Call line answers a call. Note When utilizing Text to Speech, the text should be gone into in the language selected for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music provided in Teams Call lines is without any royalties payable by your organization. If you wish to play a specific audio file, pick and upload an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and permissions to utilize any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound effects, audio, brands, names, and other material in the audio file from all relevant rights holders, which may consist of artists, actors, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, control or license the music copyrights, sound impacts, audio and other copyright rights.

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Review the prerequisites for including agents to a Call queue. You can amount to 200 agents through a Teams channel. You must belong to the group or the developer or owner of the channel to include a channel to the line. To use a Groups channel to handle the line: Select the radio button and choose (overflow call answering).

Select the channel that you desire to utilize (only basic channels are completely supported) and select. The following customers are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you utilize this alternative, it can use up to 24 hours for the Call queue to be fully operational.

You can amount to 20 representatives separately and up to 200 agents by means of groups. If you want to include individual users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and after that choose. To to the queue: Select, search for the group, choose, and after that choose.

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Keep in mind New users included to a group can use up to eight hours for their first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call queue. Important Understood problem: Designating personal channels to Call queues When utilizing a personal channel calls will be dispersed to all members of the team even if the private channel just has a subset of staff member.

lowers the amount of time it takes for a caller to be connected to an agent after the agent accepts the call. For conference mode to work, agents in the Call line must use among the following customers: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Only mode. Agents who don't satisfy the requirements aren't included in the call routing list. We recommend making it possible for conference mode for your Call queues if your agents are using suitable clients (overflow virtual receptionist). Tip Setting to is the suggested setting. overflow call answering. When you've chosen your call responding to choices, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is required if Groups users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for approximately 2 seconds when very first joining the call.

If you need to utilize Conference mode, select,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the representatives, the combination of and isn't supported. If you require to utilize, choose,, or as the.

When using and when there are less calls in line than available agents, just the very first two longest idle agents will be provided with calls from the queue. When utilizing, there might be times when an agent receives a call from the line soon after becoming unavailable, or a brief hold-up in receiving a call from the queue after ending up being readily available.